Privacy Policy and Data Security
GDPR
Data security and GDPR
On 25 May 2018, the European GDPR, the EU’s new data protection rules, came into force. This requires explicit consent to obtain and retain client data. We have therefore prepared a special entry form, complete with the need to confirm consent to the processing of client data and an accompanying text that describes what GDPR is all about, which can be found here.
Certification
Information Security Management
We are ISO/IEC 27001 certified for our data security management system. As of November 2020, we are proud to hold the ISO/IEC 27001 certificate for Information Security Management System. We have gone through a rigorous process to demonstrate that the protection of client and our internal data is second to none.
What is ISO/IEC 27001?
It is an international standard that defines the requirements for information security management. In particular, the information security management system manages confidential client information, i.e. those non-public data that we obtain from clients or third parties in the course of fulfilling our obligations, including working documents and outputs from this information.
What does certification bring to our customers?
ISO/IEC 27001 certification demonstrates that:
We can systematically identify and mitigate information security risks,
we have plans for business continuity management in case of emergencies,
we have better protection of confidential information and reduce the risk of hacker attacks,
we can cope more quickly with the consequences of an attack and improve our system’s ability to overcome the consequences of an emergency,
we have developed a structured and globally accepted information security methodology.
Access management
In mluvii, of course, we also think about the security of user access to the application. We offer a wide range of user access management options such as multi-level permissions, two-factor authentication or LDAP directory.
Google user data
Google user data
You can choose to authenticate your Google account and integrate your GMail account with mluvii. If you choose to do so, the mluvii application is going to access your Google user data including contents of your emails and your name and email address.
The mluvii application will be able to read emails from your inbox and display contents of the emails to the agents you assign the email operator role. The same agents will be able to send emails on your behalf with your email address as the sender.
Your Google user data are not going to be shared with third parties. We only keep data required to enable the mailing functionality and these data are kept on our secured database servers.
Should you decide to do so, you may request that all your Google user data stored on our servers are deleted. You can contact us with your request by sending an email to info@mluvii.com
We never use your Google user data to develop, improve or train any AI or ML models.