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PROFI

„We are very glad to have such a partner.”

Jaroslav Ipser, Home Credit Bank Kazakhstan

MULTICHAT

Find out what chat in mluvii can do.
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E-MAILS

Find out what e-mail client in mluvii can do.
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MULTIVIDEO

Find out what multivideo in mluvii can do.
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CALLBACK

Find out what callback is.
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SHOWROOM

Find out why do you need a showroom.
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FACEBOOK MESSENGER

Be your customer's best friend.
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WHATSAPP

Be as reachable for your customers as you can.
WHAT IS THE PRICE?

CHATBOT

Chatbot can help your agents not only with repetitive tasks.
WHAT IS THE PRICE?

IP TELEPHONY

Explore the magic of Voice Over Internet Phone.
25 EUR / AGENT

LET'S GET INSPIRED

ONE DIGITAL HUB
Home Credit Bank Kazakhstan was looking for digital solution that would meet their expectations of customer care automation. For chat and Facebook messenger they chose mluvii. The process of setting up the entire cooperation was managed in 5 weeks and remotely.
AGENT SATISFACTION LEVEL: ♥
It took only 3 weeks to agents to fall in love with mluvii. Even CEO of the company and also customers rated mluvii with 5/5 stars. All KPIs were accomplished at the end of the prove of concept.
TOGETHER WE ARE BETTER
Tým Home Credit KZ měl od začátku hluboký přehled o produktu mluvii. Poté, co bylo několik jejich poznatků zařazeno do vývoje, jsme se pustili do splnění dalšího přání a spustili jsme WhastApp. Team Home Credit KZ is very well informed about what is going on with the development of the application. Some of their
tens of thousands of messages
In March 2020 world pandemic crisis struck in the same moment as WhatsApp was deployed at HC KZ mluvii. In a while thousands of customers started to communicate via this new channel.
...what's next?
We increased the number of licenses by 50 %. Agents started to put out the fire and the customer service went back to normal. And what's next? We are looking forward to new challenges.
In need of digital communication
Agents fell in love with mluvii
Společně rozvíjíme produkt
Baptism of fire
What doesn't kill makes you stronger

GET A THRILL OUT OF THESE:

TAGS
FORMS
FILE SHARING
ALL SESSIONS
SESSION NOTES
CLIENT HISTORY
PERFORMANCE
SCREEN SHARING
HERO CARDS
WALLBOARD
CHATBOT CONNECTIVITY
REPORTING
TEMPLATES
PARAMETERS
REST API
CONTACT DIRECTORY
SESSION REDIRECTION
...AND MANY MORE

CONTACT US

ADDITIONAL CHARMERS

MULTIVIDEO
RECORDING
TEMPLATE SUGGESTION
AUTOMATIC TAGGING
routing visualization
setting map
acces security (LDAP & 2FA)