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ENTERPRISE

Home Credit Bank Kazakhstan

„We are very glad to have such a partner.”

Jaroslav Ipser, Home Credit Bank Kazakhstan

AT YOUR SERVICE

MULTICHAT

Find out what multichat in mluvii can do.
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E-MAILY

Find out what e-mail client can do.
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MULTIVIDEO

Find out what multivideo is good for.
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CALLBACK

Find out what callback in mluvii can do.
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SHOWROOM

Find out the magic of your own showroom.
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FACEBOOK MESSENGER

Facebook Messenger as your servant.
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BE ALWAYS ONE STEP AHEAD & WANT MORE

WHATSAPP

Be as reachable for your customers as possible.
WHAT IS THE PRICE?

CHATBOT

Chatbot can help your agents not only with repetitive tasks.
WHAT IS THE PRICE?

IP TELEFONIE

Explore the magic of Voice Over Internet Phone.
25 EUR / AGENT

LET'S GET INSPIRED

ONE DIGITAL HUB
Home Credit Bank Kazakhstan is one step ahead. They chose mluvii for a chat and Facebook communication with clients. The whole project was done for 5 weeks and completely remote.
AGENT SATISFACTION LEVEL: ♥
It took only 3 weeks to agents to fall in love with mluvii. Even CEO of the company and also customers rated mluvii with 5/5 stars. All KPIs were accomplished at the end of the prove of concept.
TOGETHER WE ARE BETTER
Team Home Credit KZ is very well informed about what is going on with the development of the application. They know that some of their requirements can be deployed and that is how we have done WhatsApp communication channel together.
TENS OF THOUSANDS OF MESSAGES
In March 2020 world pandemic crisis struck in the same moment as WhatsApp was deployed at HC KZ mluvii. In a while thousands of customers started to communicate via this new channel.
...what's next?
We increased the number of licenses by 50 %. Agents started to put out the fire and the customer service went back to normal. And what's next? We are looking forward to new challenges.
read the whole story

GET A THRILL OUT OF THESE:

TAGS
FORMS
FILE SHARING
ALL SESSIONS
SESSION NOTES
CLIENT HISTORY
AUTOMATIC TAGGING
ROUTING VISUALIZATION
PERFORMANCE
SCREEN SHARING
HERO CARDS
WALLBOARD
CHATBOT CONNECTIVITY
REST API
RECORDING
ACCESS SECURITY (LDAP & 2FA)
TEMPLATES
PARAMETERS
CONTACT DIRECTORY
SESSION REDIRECTION
REPORTING
TEMPLATE SUGGESTION
SETTINGS MAP
...AND MANY MORE.

CONTACT US