Good customer care pays off. Even call centre costs turn into revenue.

Live chat & messegers

IP Telephony & Video Calls

Emails & Contact management

Changes you' ll notice right away

Customer communication can always be improved. Whether you’re looking to cut costs, want happier customers or have decided to upgrade, we have the solution for you.

40%

capacity saved

Automated communication has saved 40% of the call centre operators’ capacity. Use chatbots and voicebots where they belong.

95%

satisfaction

Customer satisfaction ratings in the chat channel are very high.

56%

higher sales

Selling through digital channels is easier than you might expect.

How to handle a rocket growth

How to quickly master communication in a rocket-growing business? This is the story of Autonaklik.cz

Centralized communication

When the Autonaklik project started, a small team communicated with customers. New orders, sales and customer care were handled via web chat mluvii and mobile phone numbers. They managed communication history and call results in excel spreadsheets. And this is where the whole organization soon began to fray.

No more spreadsheets

If the number of orders grows rapidly, there is also a need to record call history. Mobile phones are no longer enough for this. Unless you want to drown yourself in excel spreadsheets. Then comes IP telephony, a cloud-based landline solution that is served by several operators at once and stores communication data and history.

Remote Call center

Along with the increase in customer enquiries, the team has expanded to include 3 brand new roles – call centre operators. However, there is not enough space and peace of mind in the office for the new colleagues and another difficult situation could arise. But the magic of mluvii is that you don’t need an office at all to serve customers. Operators were given access, call scripts and training and started serving customers from their homes. With just a laptop and a headset.

Reference

“The fact that you practically don’t need anything to start using mluvii was another major plus, because besides small offices, we are also in the coronavirus era and anything that can be solved online is just an incredible simplification of work. If we hadn’t had mluvii when we launched the campaign, the onslaught would have put us down,” says Ondřej Žilka, owner of the Autonaklik project.

Well-managed digitalisation

Heimstaden manages more than 43,000 apartments and is thus a leader in rental housing in the Czech republic. Such a position entails a huge amount of communication between clients, employees, and technicians.

The path to digitalisation

Until 2018, communication with customers was primarily through two channels – telephone and email. However, the inability to scale the communication infrastructure soon became apparent. It was time to go digital.

Automation saves capacities

Along with the launch of a new online portal for connecting with tenants came new avenues of communication. Operators began to find it easier to work with a chatbot that collected structured client requests. How do chatbots work in mluvia? Bot Designer is a graphical editor that allows you to design human-like conversations quickly and without coding, conveniently from one place. Customers can interact through the client portal as they are used to, they can create bookings and this has freed up to 40% of the operator capacity in Heimstaden’s otherwise overloaded call centre.