fbpx

TEXT MESSAGING

It all just starts with text. We in mluvii are communication experts and can advise you on how to use a chat in customer care, but also how to effectively include it in the sales process. We understand chatbots and their advanced features. Thanks to the connection to the Microsoft Bot Framework, our bots can easily connect to the agent when they are at a loss and use carousel cards, send QR codes or video and audio files directly to the chat. Just as easily, you can communicate with your page fans directly via mluvii thanks to the integration of Facebook Messenger

Facebook Messenger

Bots
integration

QR code

Engagement
system

ezgif.com-resize

OTHER BENEFITS OF THE CHAT

  • Agents can use advanced chat features during a session to give the customer the most personal communication experience. During a conversation, they can send files or prompt the customer to upload a file using a QR code. Both the agent and the client can draw or write to the shared file in real time. Agents can also send preset templates, insert interactive forms, invite the customer to a video call or screen sharing, or switch the session to another colleague.
  • We have confirmed with our customers that even a chat communication can bring valuable results to your business. We will be happy to share our experience with you. We can discuss how mluvii can improve your business at a personal or remote meeting.

ARE YOU READY?